Privacy, Return Policy, and Terms & Conditions
Information We Collect
We collect various types of information in connection with
the services we provide, including:
- Information
you provide directly to us.
- Information
we collect about your use of our services.
- Information
we obtain from third-party sources.
Information We Collect Through Automatic Data Collection
Technologies
We may automatically collect certain information about the
computer or devices (including mobile devices) you use to access the Services,
and about your use of the Services, even if you use the Services without
registering or logging in.
- Usage
information: Details of your use of our Services, including
traffic data, location data, logs, and other communication data and the
resources that you access and use on or through our Services.
- Computer
and device information: Information about your computer, Internet
connection, and mobile device, including your IP address, operating
systems, platforms, browser type, other browsing information (connection,
speed, connection type, etc.), device type, device's unique device
identifier, mobile network information, and the device's telephone number.
- Stored
information and files: Our applications may access metadata and
other information associated with other files stored on your mobile
device. This may include, for example, photographs, audio and video clips,
personal contacts, and address book information.
- Location
information: Our applications collect real-time information about
the location of your device, as permitted by you.
- Last
URL visited: The URL of the last web page you visited before
visiting our websites.
- Mobile
device IDs: Unique mobile device identifier (e.g. IDFA or other
device IDs on Apple devices like the iPhone and iPad). If you're using our
Services on a mobile device, we may use mobile device IDs (the unique
identifier assigned to a device by the manufacturer), instead of cookies,
to recognize you. We may do this to store your preferences and track your
use of our applications. Unlike cookies, mobile device IDs cannot be
deleted. Advertising companies may use device IDs to track your use of our
applications, track the number of advertisements displayed, measure
advertising performance, and display advertisements that are more relevant
to you. Analytics companies may use mobile device IDs to track your usage
of our applications.
- Your
preferences: Your preferences and settings such as time zone and
language.
- Your
activity on the Services: Information about your activity on the
Services, such as your search queries, comments, domain names, search
results selected, number of clicks, pages viewed and the order of those
pages, how long you visited our Services, the date and time you used the
Services, error logs, and other similar information.
- Mobile
status: For mobile application users, the online or offline
status of your application.
- Applications: If
you use the Bookh application, Bookh may collect information about the
presence and/ or absence and/ or details pertaining to other applications
on your mobile phone. The applications we gather information for, may vary
across categories including, without limitation, shopping, fashion, food,
and travel. This will help us understand you and your preferences better
and enable Bookh to provide you with a personalized experience.
Precise Location Information and How to opt Out
When you use one of our location-enabled services (for
example, when you access Services from a mobile device), we may collect and
process information about your mobile device's GPS location (including the
latitude, longitude, or altitude of your mobile device) and the time the
location information is recorded to customize the Services with location-based
information and features (for example, to inform you about restaurants in your
area or applicable promotions). Some of these services require your personal
data for the feature to work and we may associate location data with your
device ID and other information we hold about you. We keep this data for no
longer than is reasonably necessary for providing services to you. If you wish
to use the particular feature, you will be asked to consent to your data being
used for this purpose. You can withdraw your consent at any time by disabling
the GPS or other location-tracking functions on your device, provided your
device allows you to do this. See your device manufacturer's instructions for
further details.
Cookies and Other Electronic Tools
We, and third parties with whom we partner, may use cookies,
pixel tags, web beacons, mobile device IDs, "flash cookies" and
similar files or technologies to collect and store information in respect to
your use of the Services and third-party websites. A cookie is a small text
file that is stored on your computer that enables us to recognize you (for
example, as a registered user) when you visit our website, store your
preferences and settings, enhance your experience by delivering content and
advertising specific to your interests, perform research and analytics, track
your use of our Services, and assist with security and administrative
functions. Cookies may be persistent or stored only during an individual
session. To understand more about cookies, click here https://www.aboutcookies.org. A pixel
tag (also called a web beacon or clear GIF) is a tiny graphic with a unique
identifier, embedded invisibly on a webpage (or an online ad or email), and is
used to count or track things like activity on a webpage or ad impressions or
clicks, as well as to access cookies stored on users' computers. Bookh uses
pixel tags to measure the popularity of our various pages, features, and
services. We also may include web beacons in e-mail messages or newsletters to
determine whether the message has been opened and for other analytics.
Most browsers are set to automatically allow cookies. Please
note it may be possible to disable some (but not all) cookies through your
device or browser settings, but doing so may interfere with certain
functionality on the Services. Major browsers provide users with various
options when it comes to cookies. Users can usually set their browsers to block
all third-party cookies (which are those set by third-party companies
collecting information on websites operated by other companies), block all
cookies (including first-party cookies such as the ones Bookh uses to collect
search activity information about its users), or block specific cookies. To
modify your cookie settings, please visit your browser's help settings. You
will need to opt out on each browser and each device you use to access the
Services. Flash cookies operate differently than browser cookies and cannot be
removed or blocked via web browser settings. By using our Services with your
browser set to accept cookies you are consenting to our use of cookies in the
manner described in this section. For more information please read our Cookie
Policy.
Third parties whose products or services are accessible or
advertised through the Services, including social media services, may also use
cookies or similar tools, and we advise you to check their privacy policies for
information about their cookies and other practices. We do not control the
practices of such partners and their privacy policies govern their interactions
with you.
Information from Third Parties
We may collect, process, and store your user ID associated
with any social media account (such as your Facebook and Google account) that
you use to sign into the Services or connect with or use with the Services.
When you sign in to your account with your social media account information, or
otherwise connect to your social media account with the Services, you consent
to our collection, storage, and use, in accordance with this Privacy Policy, of
the information that you make available to us through the social media
interface. This could include, without limitation, any information that you
have made public through your social media account, information that the social
media service shares with us, or information that is disclosed during the
sign-in process. Please see your social media provider's privacy policy and
help center for more information about how they share information when you
choose to connect your account.
Third-Party Service Providers
We may employ third-party companies and individuals due to
the following reasons:
- To
facilitate our Service;
- To
provide the Service on our behalf;
- To
perform Service-related services; or
- To
assist us in analyzing how our Service is used.
We want to inform users of this Service that these third
parties have access to your Personal Information. The reason is to perform the
tasks assigned to them on our behalf. However, they are obligated not to
disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal
Information, thus we are striving to use commercially acceptable means of
protecting it. But remember that no method of transmission over the internet,
or method of electronic storage is 100% secure and reliable, and we cannot
guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click
on a third-party link, you will be directed to that site. Note that these
external sites are not operated by us. Therefore, we strongly advise you to
review the Privacy Policy of these websites. We have no control over and assume
no responsibility for the content, privacy policies, or practices of any
third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We
do not knowingly collect personally identifiable information from children
under 13. In the case we discover that a child under 13 has provided us with
personal information, we immediately delete this from our servers. If you are a
parent or guardian and you are aware that your child has provided us with
personal information, please contact us so that we will be able to do the
necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus,
you are advised to review this page periodically for any changes. We will
notify you of any changes by posting the new Privacy Policy on this page. These
changes are effective immediately after they are posted on this page.
Return Policy
At our company, we strive to provide our customers with the
highest quality items, bakery and food products. We understand that sometimes
issues may arise, and we are committed to resolving them promptly. Our return
policy is designed to ensure customer satisfaction while maintaining the
highest standards of food safety.
Eligibility for Returns
Due to the perishable nature of our products, we accept
returns and exchanges under the following conditions:
- If you
receive an incorrect or damaged item.
- If the
product is spoiled or compromised in quality at the time of delivery.
- If the
product is significantly different from its description.
Return Process
To initiate a return, please follow these steps:
- Contact
our customer service team within 24 hours of receiving your order. Provide
your order number, details of the issue, and any supporting photographs if
applicable.
- Our
team will review your request and, if approved, will arrange for a
replacement or issue a refund.
- In
some cases, we may request that you return the product to us. If this is
required, we will provide instructions and cover any associated costs.
Non-Returnable Items
We cannot accept returns for the following items:
- Products
that have been opened or partially consumed.
- Products
that are not in their original packaging.
- Items
purchased on sale or with special promotions.
Refunds
If your return is approved, we will process a refund to your
original method of payment. Refunds may take several business days to appear on
your account, depending on your bank or payment provider.
Contact Us
If you have any questions or concerns about our return
policy, please do not hesitate to contact our customer service team. We are
here to assist you and ensure your satisfaction with our products. You may
contact us on any of the standard modes by using the information (email Id,
phone, etc. Published on the home page.
Terms and Conditions
By using our services, you agree to be bound by the
following terms and conditions. Please read them carefully:
- Use
of Services: You agree to use our services only for lawful
purposes and in accordance with these terms. You agree not to use our
services in any way that could damage, disable, overburden, or impair our
servers or interfere with any other party's use and enjoyment of the
services.
- Account
Security: If you create an account with us, you are responsible
for maintaining the confidentiality of your account and password and for
restricting access to your computer. You agree to accept responsibility
for all activities that occur under your account or password.
- Product
Descriptions: We attempt to be as accurate as possible with our
product descriptions. However, we do not warrant that product descriptions
or other content of our services are accurate, complete, reliable,
current, or error-free.
- Limitation
of Liability: We will not be liable for any damages of any kind
arising from the use of our services, including but not limited to direct,
indirect, incidental, punitive, and consequential damages.
- Modification
of Terms: We reserve the right to make changes to our site,
policies, and these terms at any time. If any of these conditions are
deemed invalid, void, or for any reason unenforceable, that condition will
be deemed severable and will not affect the validity and enforceability of
any remaining condition.
Shipping Policy
We are committed to delivering your orders promptly and in
excellent condition. Our shipping policy outlines the terms and conditions
related to the delivery of our bakery and food products:
- Delivery
Areas: We currently offer home delivery services within specific
areas. Please check our website or contact our customer service team to
confirm if we deliver to your location.
- Delivery
Times: We strive to deliver your order within the estimated
delivery time provided at checkout. Delivery times may vary based on your
location and order volume. We will notify you if there are any delays.
- Shipping
Costs: Shipping costs are calculated based on your location and
the size of your order. These costs will be clearly displayed at checkout.
- Order
Tracking: Once your order has been dispatched, you will receive a
confirmation email with tracking information, allowing you to monitor the
status of your delivery.
- Delivery
Issues: If you encounter any issues with your delivery, such as a
missing or damaged order, please contact our customer service team
immediately so we can resolve the problem.
Contact Us
If you have any questions or suggestions about our Privacy
Policy, Return Policy, Terms and Conditions, or Shipping Policy, do not
hesitate to contact us.
Delivery Timing: 1 - 7 Business Days
Operational Address: AXIS/SBI Bank Building, Regipora, Kupwara 193222.
